SUPPORT + FAQ’S: Making the most of your membership with Shaktiyoga New York.
Julie’s online studio without walls is a multifaceted platform that allows you to practice yoga anytime, anywhere on various devices.
With a robust collection of classes to choose from in various categories, there’s something for everyone at any level of practice. All classes include description of sequence, apex pose if applicable, and props needed if applicable.
The Shaktiyoga New York online Membership provides monthly, 6 month, and yearly subscriptions with unlimited use with the first 7 days free for you to experience the content.
HOW DO I SUBSCRIBE?
To subscribe, select your subscription preference.
Create an account, adding email, name, and password for the account.
Set up payment method by adding your credit card information.
You will NOT be billed for the 7 day free trial period; you will be billed om the first day after the trial period. that will be the start date for your subscription billing cycle if you choose to stay with the Shaktiyoga New York community.
You will automatically be billed for the subscription package you choose if you do not cancel before the end of the trial period. We recommend canceling at least 24 hours before the expiry of your trial to ensure a charge is not processed.
The 7 day trial is for all new members. If you’ve had an account before, you will not have access to the trial.
I WAS A SUBSCRIBER ON CORE, HOW DO I RESUBSCRIBE TO THIS NEW PLATFORM?
Those switching over from Core - you will be a brand new member to this platform, so you WILL get a free 7 day trial, just like a new member! Set up a brand new account, and follow the above instructions for choosing a subscription model.
CAN I PRACTICE ONE CLASS, AND NOT SUBSCRIBE?
Yes! Day Passes of $15 for 24 hours of use are also available to take one class.
WHAT’S INCLUDED IN MEMBERSHIP?
Unlimited access to all classes and practices, including Collections and Series
Locked in rate: your rate will never change as long as you’re a member, even if pricing changes on the website.
HOW DO I CANCEL MY SUBSCRIPTION?
First, we are so sorry to see you go!
To cancel your credit card subscription, visit the web dashboard and log in to your account:
Go to the ACCOUNT DETAILS from the main menu
Select CANCEL MEMBERSHIP
Provide a bit of feedback so we can improve the experience for the community
Cancel the next billing cycle of your account.
Once you’ve canceled your subscription, your login will remain active, and your account will expire at the end of your billing cycle—you will not be charged again.
Note: We do not issue refunds or credits for unused subscription periods, accidental purchases, or similar reasons or events. Your cancellation will be effective at the end of the prepaid period (at the end of the year or month depending on your subscription), as Shaktiyoga New York does not issue refunds for contracts canceled before the contracted period ends.
Please check your current subscription and billing date to be clear when you will be charged and cancel before your filing cycle ends, should you want to end your subscription with Shaktiyoga New York.
MY VIDEO DOES NOT PLAYBACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
CAN I WATCH VIDEOS ON MY TV?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from out site on your TV.
CAN I WATCH VIDEOS USING CHROMECAST AND AIRPLAY?
Yes! Both Chromecast and AirPlay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your Apple device and click the AirPlay icon in the bottom left corner.
CAN I WATCH VIDEOS ON MY PHONE OR TABLET?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
WHICH BROWSERS ARE SUPPORTED?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the lat five years. You may experience playback issues when using and out of date browser or any version of Internet Explorer.
STILL HAVE QUESTIONS?
Email Julie directly! email@example.com